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Position: Network Systems Manager
Date Posted: 5/11/2010
Application Deadline: Until Filled
Job Description

The Network Systems Manager is responsible for the operation of the County's computer network including software and hardware linking of computer systems in various departments and divisions. The person in this position supervises the technical support staff and ensures that high quality support and services are provided to County employees using the network and desktop computers. The Network Systems Manager provides assistance to County staff with desktop computer problems requiring expert troubleshooting and problem analysis skills.
Qualifications
Bachelor of Arts or Science degree with primary emphasis in information systems management, business computer programming, mathematics or related field required.

A minimum of 4 years of experience working with computer software applications, including network software and hardware troubleshooting and repair is required.

NECESSARY SPECIAL REQUIREMENTS:

  • Due to access to privileged information contained in the County's computer system, applicants must pass a criminal convictions records check.
  • Experience using a protocol analyzer and experience with open system interconnections (OSI) and Transmission Control Protocol/Internet Protocol packages (TCP/IP) required.
  • CCNA or CCDA certification is required (CCNP or CCIE certification a plus)
  • MCSA certification required (MCSE certification a plus)
  • Microsoft Exchange and SQL certifications a plus
  • IT Project Management skills is a plus
  • Excellent knowledge of CISCO and 3Com networking hardware (Cisco 6500, 4500, 3500, 2800, 2900 series routers and switches, 3Com 8800, 5500, 4400 series switches.
  • Expert level knowledge of Internet protocols and services (TCP/IP, WWW, FTP, TELNET, NFS, SSH, RSH, etc).
  • Excellent knowledge of networking protocols (VTP, STP , SNMP, EIGRP, BGP, HSRP GLBP).
  • Knowledge of firewall, routing, and switching hardware.
  • Knowledge of VPN hardware and software (ASA 5500, OpenVPN, etc…).
  • Knowledge of Cisco Wireless LAN Controllers and Access Points.
  • Ability to resolve large-scale complex connectivity and performance issues
  • Continued willingness and aptitude to learn technical concepts and information
  • Proficient using Microsoft Visio and the ability to create, monitor, update, and correct documentation regarding current environment and configuration elements.
  • Excellent knowledge of Microsoft Windows.
  • Excellent knowledge of network operating systems capabilities, and functions.
  • Excellent interpersonal skills for establishing and maintaining effective working relationships with employees, other Department staff, contractors and vendors.
  • Strong written communication skills for corresponding with County employees, vendors and contractors.
  • Strong supervisory skills including planning and organizing, interpersonal sensitivity, problem-solving, decision-making, flexibility, and time management skills.
  • Ability to develop, update and implement a desktop computer related training plan using a variety of methods and media, e.g., publications, lectures, audio-visuals and individualized instruction.
  • Comprehensive working knowledge of the operation of desktop computers, related data communications, and local area networks.
  • Ability to effectively use a variety of hand tools, test equipment, and diagnostic software for assembling and evaluating and repairing systems.
  • Knowledge of the functions of the County departments, standard County office operations and procedures, interdepartmental working relationships, and County and state law governing work performed.
  • Ability and willingness to maintain the absolute confidentiality of all sensitive files and materials accessed, discussed or observed while in the performance of duties.
  • Willingness and ability to respond to call outs in the evening and on weekends.
  • Physical ability to perform the essential functions of the position.
    Additional Information
    The following duty statements are illustrative of the essential functions of the job and do not include other non-essential or marginal duties that may be required. The County reserves the right to modify or change the duties or essential functions of this job at any time.
  • Responsible for maintaining the overall health of the County's computer network infrastructure. Troubleshoots and resolves problems within the County computer network. Designs and implements solutions to ensure a minimum of delay for employees using the network.
  • Supervises technical support staff including the Help Desk function. Provides direction, training, and assistance with problems encountered by staff. Ensures that quality service with an emphasis on customer satisfaction is provided to County employees using the network and desktop computers. Performs performance appraisals and investigates and resolves personnel problems.
  • Oversees Wired and Wireless county infrastructure (LAN, WAN, Cisco switches, 3Com switches, Cisco routers, Astaro firewalls etc…).
  • Researches and maintains knowledge of current network computing technologies to ensure the County's awareness of state-of the art software and hardware. Assists the IT Director with planning for future acquisitions and upgrades to equipment and software.
  • Configures, orders, receives all computer hardware and software for county including desktops, servers, networking devices, operating systems and productivity software.
  • Oversees all public safety IT operations.
  • Provides Blackberry Cellular user, server, desktop and handheld support.
  • Maintains Microsoft, Symantec antivirus and other County Enterprise Software Licensing
  • Acts as a technical expert to assist County employees with complex desktop computer hardware and software problems. Handles difficult and complex network and desktop computer and software problems that cannot be resolved by the technical support staff.
  • Reviews, tests, and determines whether desktop computers and various hardware components meet County standards for quality and network compatibility. Recommends items for purchase or to be placed on approved purchase lists for departments.
  • Develops and utilizes systems to monitor and maintain the computer network.
  • Develops technical specifications and system requirements for Requests for Information (RFI) and Request for Proposals (RFP's). Reviews bids and proposals and makes recommendation for vendor selection.
  • Maintains documentation of the network system including installations, problems, fixes and upgrades.
  • Installs and maintains network software and hardware linking County employees and departments.
  • Provides training to other Department staff and County employees on the network system and how to use the various capabilities of the software.
  • Works with other Department staff to implement and resolve problems associated with communications methods and protocols used between various County computer systems.
  • Moves computers from one location to another. Sets up and tests new computer hardware configurations, performs diagnostics on desktop and network systems, connects cables, disassembles and replaces parts as needed. Inspects network cables. Uses computer diagnostic equipment.
  • Performs other duties as required within the scope of the position.
    Salary Range: $60,000 per year
    Click here to apply at www.cherokeega.com